Returns at AHEAD

AHEAD accepts returns of eligible merchandise within 30 days of delivery. This policy applies to purchases made directly from AHEAD / Ahead Wholesale. Please review the sections below before starting a return.

Most eligible merchandise may be returned within 30 days of delivery. The return period begins on the date your order is recorded as delivered.

To qualify for a return, merchandise must generally be:

• new, unworn, unused, and unwashed
• undamaged and unaltered
• with original tags attached when applicable
• with original packaging when applicable

Returned merchandise is subject to inspection before a refund is approved. AHEAD may deny a refund for merchandise that does not satisfy these return requirements.

For each qualifying order, AHEAD provides one free return shipment for eligible merchandise. The first eligible return shipment associated with an order may receive an AHEAD-provided return label without a return-shipping deduction.

This is not unlimited free returns — it applies to the first eligible return shipment per order.

If you make another separate return shipment from the same order after using your first free return shipment, Additional return shipments from the same order may have return shipping costs deducted from the refund.

A specific additional-return shipping fee has not been established and is not stated here.

AHEAD may designate certain merchandise as non-returnable for health, hygiene, product-integrity, customization, or final-sale reasons. This may include:

• underwear and intimate apparel
• merchandise specifically marked FINAL SALE
• customized or personalized merchandise
• opened or used personal-care or hygiene-sensitive products
• free gifts or promotional merchandise identified as non-returnable
• products specifically identified as non-returnable on their Product page

AHEAD does not automatically make an entire department non-returnable. Individual products or subcategories may be designated non-returnable where a legitimate reason applies.

Shoes

Eligible shoes must be unworn, undamaged, and returned with original packaging and included accessories or components when applicable.

Please try shoes on indoors on a clean surface. Shoes showing outdoor wear or material sole wear may be denied a refund.

Handbags

Eligible handbags must be unused, undamaged, unaltered, and returned with original tags and original packaging or accessories when applicable.

Hair merchandise is treated with special care for hygiene and product integrity. Eligible returnable hair merchandise must be new, unworn, unwashed, uncut, unaltered, unused, with original tags, and in original packaging when applicable.

Hair merchandise may be non-returnable where there is evidence of:

• wearing, washing, cutting, coloring, bleaching, or chemical treatment
• alteration or installation
• significant removal from hygienic or original packaging where applicable

Individual hair products or subcategories may carry stricter hygiene-based return restrictions where appropriate.

If your order arrives damaged, defective, or incorrect, please contact AHEAD as soon as reasonably possible after discovering the issue.

Please include:

• your order number
• a description of the problem
• photographs when appropriate

Photographs are not required where doing so would be unreasonable or prohibited. These cases are handled separately from an ordinary preference or size return when appropriate.

Approved returns are refunded to the original payment method whenever supported by the existing payment architecture. After AHEAD approves and processes a refund, your financial institution may require additional time to post it to your account.

Original shipping charges, when applicable, are non-refundable unless required by law, AHEAD made an error, or merchandise arrived damaged or defective and AHEAD determines reimbursement is appropriate.

AHEAD does not offer direct merchandise exchanges at launch. If you want another size, color, or style, please return the eligible original item according to this policy and place a new order for the desired item.

Availability is not guaranteed while a return is being processed, and AHEAD does not reserve replacement inventory automatically.

For return eligibility, timeframes, or help with a specific order, contact us by email.